Frequently asked questions

Zakey supplies smart door locks made by other manufacturers, under each manufacturer’s own brand. The current range is made by Lezn, and every product page names the brand and the model.

If a product page shows no price, choose “Request a quote” and fill in the short form, or send the details through the contact page. Our team reviews every request and replies with the price and the next step.

The catalog is quote-based: prices are confirmed for each request rather than listed on the page. When a product does show a price, you can order it directly through the cart.

The clearer the details, the more precise the reply. It helps to mention:

• The model or models you are interested in, and the finish
• How many doors
• The door material and thickness, if you know them
• The type of space, such as an apartment, villa or office
• The unlock methods you need

A member of our team reviews your request and replies with the next step. We may ask a few more questions about the door or the space before confirming a price.

No. Products are supplied under the manufacturer’s own brand, and each product page names that brand and the model. The locks currently listed are made by Lezn.

Each product page lists values from the manufacturer’s catalog for that exact model: material, finish, power supply and unlock methods. We do not add figures or features the catalog does not state, so if you need a detail that is not shown, ask us before you order.

Methods vary by model. Across the current range you will find:

• Face recognition
• Palm vein
• Fingerprint
• Card, and NFC on some models
• Password
• The Tuya app on your phone
• A conventional key

Each product page lists exactly which methods that model supports, and you can filter the shop by unlock method.

The locks in the range run on batteries, and each product page states the power supply the manufacturer lists, for example a 4200mAh or 5000mAh lithium battery. Real-world battery life depends on how often the lock is used and which features are active, so follow the manufacturer’s guidance for your model and keep the conventional key somewhere easy to reach.

Before choosing, note these details and include them with your request:

• Door thickness and material, such as wood or metal
• Which way the door opens and which side the handle is on
• The type of lock currently fitted in the door, with measurements if possible
• Whether the door is indoors or exposed to rain and sun
• Whether there is Wi-Fi coverage at the door, if you plan to use the app

A clear photo of both sides of the door helps a great deal. For more detail, read our guide to preparing your door.

A palm vein reader uses near-infrared light to read the pattern of veins beneath the skin of the hand, a pattern that differs from person to person. Because it reads below the surface, it is generally less affected by dry fingers or small cuts than a fingerprint reader.

Card access means holding an enrolled card or key fob to the lock. NFC is a short-range wireless standard that may allow other compatible items to be used, depending on the model. Some models do not list NFC, so check the unlock methods on the product page if it matters to you.

Tuya is a smart-home platform, and its app lets you manage the lock from your phone. The features available in the app depend on the model and on how the lock is connected, so check the manufacturer’s guide for your model once it is installed.

The application form is open to distributors, system integrators, installers, property developers and interior designers. Choose the closest match on the form and our team will review your application.